FAQ

Frequently Asked Questions

How long does shipping take?

We process all orders as quickly as possible. Delivery times depend on your location and will be displayed during checkout. Once your order has been shipped, you will receive a confirmation email with tracking information.

Do you offer free shipping?

Yes. We offer free worldwide shipping on every order.

Can I return my order?

Yes. If you're not completely satisfied with your purchase, you can return your order within 30 days of delivery. Please ensure the item is unworn and returned in its original condition.

How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number. You can use it to monitor your delivery at any time.

What materials are used?

Our jewelry is carefully crafted using premium-quality materials selected for their durability, comfort, and timeless appearance. Material details for each piece can be found on the respective product page.

Is your jewelry suitable for everyday wear?

Yes. Our collections are designed to be comfortable, durable, and suitable for everyday wear while maintaining their elegant appearance.

How should I care for my jewelry?

To preserve the beauty of your jewelry, avoid direct contact with perfumes, lotions, and harsh chemicals. Store each piece in a dry place and clean it gently with a soft cloth when needed.

Is your jewelry waterproof?

Yes. Our jewelry is completely waterproof. You can wear it while swimming, showering, or during any water-related activities without worrying about damage to its finish or appearance.

Is your jewelry hypoallergenic?

Our jewelry is made with carefully selected materials designed for comfortable everyday wear. If you have specific allergies or sensitivities, please refer to the material information provided on each product page before purchasing.

What payment methods do you accept?

We accept all major payment methods, including Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shop Pay, and additional payment options available during checkout.

Can I change or cancel my order?

If your order has not yet been processed, we'll do our best to accommodate changes or cancellations. Please contact our customer support as soon as possible after placing your order.

What should I do if my order arrives damaged?

If your order arrives damaged or there is an issue with your item, please contact us within 48 hours of delivery and include photos of the product and packaging. We'll work with you to find a suitable solution as quickly as possible.